My complaint:
I am a regular Uber user in Jacksonville, NC. I take Uber to and from my work at Taco Bell on Gumbranch Rd often. Today I (for the first time ever) messaged the driver to cancel as I had another ride offer. He was inconvienenced for less than two minutes and I have a $12 dollar cancellation fee on my checking account that fast! Guess Yellow Cab gets my business from now on. I’ll share my experience. This is insane.
Wendy R. Smith Cell Phone (910) 389-5766
Suggested solution:
Refund and review policy.
