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Uber complaint: Driver lied that I, the rider was not wearing a mask. Yet driver cancelled trip without arruving

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Filed 17 Nov 2021 by Veronica

Assigned Uber driver cancelled trip. Uber map showed vehicle to be 600 ft from pick up locale. I, the rider, walked beyond the 600 ft and vehicle was not present or in view.
Driver responded that I was not wearing a mask. How would he know that, if he was not present and therefore could not see me and cancelled trip? I am a safety industry employee who wears a mask up to 18 hours per work day. Therefore, I was wearing my mask and did not take it off while waiting for Uber. For the record, at time of ride order, I was asked to check box for wearing a mask which I indeed marked.

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