Uber complaint: Cancellation After Pick-up Time
Filed 5 Sep 2021 by Geyla
One week before my international flight, I booked and Uber XL. I checked each day to the status. Thirty minutes before my pick-up, i moved my suitcase outside. Ten minutes before pick-up, I moved outside and sat on a patio chair to wait. Then I tracked to car on the app. The app showed the car moving and arriving at my location. But, no car actually arrived. I don’t live on a busy street, so there was no mistake – Uber faked the pick-up. Two minutes after the pick up time, I received a message from Uber that the ride was cancelled because no cars were available. It’s ok if no cars are available, as long as they warn me. In this case Uber committed fraud.
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