Complaint: Cancellation After Pick-up Time

on 05 September 2021 about Uber in category Public Transport

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My complaint:

One week before my international flight, I booked and Uber XL. I checked each day to the status. Thirty minutes before my pick-up, i moved my suitcase outside. Ten minutes before pick-up, I moved outside and sat on a patio chair to wait. Then I tracked to car on the app. The app showed the car moving and arriving at my location. But, no car actually arrived. I don’t live on a busy street, so there was no mistake – Uber faked the pick-up. Two minutes after the pick up time, I received a message from Uber that the ride was cancelled because no cars were available. It’s ok if no cars are available, as long as they warn me. In this case Uber committed fraud.

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Justified complaint?

Suggested solution:

I am still waiting for Uber's competition to arrive - 40 minutes late. The difference in cost is $200. Uber should reimburse the difference as actual damages and the remaining cost of $144 as psychological compensation.

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