Uber complaint: Application, Rate and Notification Issues

Hello, please report to the supervisor!

There are many issues that Uber hasn’t fixed for 2-3 years….

1. Riders still don’t get a text notification that the driver has ARRIVED at the destination. It states that the driver will be in amount of minutes

2. Drivers could activate that they arrived at the destination before they even arrived to it, thus will charge the riders extra fees for wait time
For example, within my recent ride, it was stated that the driver was 1 minute away from my destination, and 50 feet away but the driver was just waiting on another side of the Avenue for 5 minutes. He didn’t arrive at the proper destination but was already getting Waiting Fees. The riders should not be manipulated like that! The car should arrive at the destination, and the rider should get notification the driver arrived, and only after that the driver may charge waiting fees after they have waited for 2 minutes….

3. Why do you charge more than the original stated price? You keep changing the original price. My original price was $12.93, after the driver waited in the wrong spot while you charged the waiting fees, after you refunded waiting fees – the price became $13.21 which is not the original price! PLEASE IMPROVE THE MOBILE APPLICATION, AND RATES AND CALCULATIONS!

4. I would like to get a follow up report that the issues are permanently fixed.