Uber Eats complaint: Wrong order, safety issue

I made an order from burger King using your uber app, and it turned up wrong missing a meal, I tried to deal with the driver as he had clearly gave me someone else order called Jaime S, he just blamed the restaurant and told me to complain to you. Well I went on to your app to make a complaint and found that I couldn’t,I told you that a meal was missing and you refunded me for that meal, well thanks. I waited nearly two hours for this cold food because the driver is doing multiple drops before me and carrying the food by hand not in a correct bag for this delivery type,and holding a cold drink in the same hand as the food bag, unbelievable….just blamed restaurant eventhough I have jaimes food not mine (David), a refund is not good enough, 2 meals ordered 1 turns up, someone doesn’t eat, don’t pass me off with your petty refund, you have a shabby unreliable service and a poor form of contact when needed I will never use you again and will spread this so everyone can avoid such a bad service, no food safety at all,COVID COME ON, and most of all wrong order, terrible service and not even a sorry to the person that didn’t eat tonight because of You…..

Thanks for nothing 

David K.

P.S I have the evidence here to to prove this joke, never again, and tell your drivers to put the food in the correct bags and to not handle the food,