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Uber Eats complaint: I had a food safety issue with my order

Open 277 views Fast Food / Delivery
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Filed 13 Dec 2021 by Margaret

To Whom It May Concern, thank you for getting back to me.

While I understand the delivery can take a while as I have ordered before and had not issue. I do not think it acceptable for food to arrive so cold that it is inedible and could give one food poisoning. The food was not even in an insulated food bag to keep it hot. Also, they had to go back to the car to get my drink as they did not have it with them.
Under the food standard agency, food safety for food delivery, delivering food orders. All food must be delivered to consumers in a way that ensures that it does not become unsafe or unfit to eat. As the food was not in an insulated food bag that food could not stay hot.
I paid for hot food to be delivered to me and did not get what I ordered.
This is not acceptable and very poor service.

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