Uber Eats complaint: Stole money

Basically I made an order like last month or the month before and I got a refund for it and when I went to make an order on the 19th that’s just gone and when I went to pay it said somethin like payment not working please click here to pay 32.35p and so I thought maybe some of the payment went threw but not all so I did it and then saw it changed for the hole order we was making plus another payment of the 32.35p and when I was trying to sort it out with uber eats they was saying that I never paid for the meal and they wasn’t having any of what I said until I sent them proof that it was paid for and that’s when they sent it to higher ups for them to take ages to get back to me and say there sorry for all this and they gave me my money back but they put it in my uber wallet. I’ve tried telling them since the start I want that money back in my bank as that money is not there’s and yet there putting it in there wallet trying to do all they can to keep there hands on it cos as its in there wallet I can only use it on there app. I need my money back as I live in poverty so every little helps me and them Basically stealing from me is not helping