Complaint: Order didn’t arrive

on 11 November 2020 about Uber Eats in category Fast Food / Delivery / Takeaway

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My complaint:

I placed an order with Uber Eats, i put in my correct address, phone number etc. I received a notification saying my order had arrived, but it hadn’t. I phoned the courier, who stated he’d delivered it to number 7, my address is number 9! I then contacted the courier, who’s response was that he’ll see if the place he delivered it to had opened it or not and then he’ll bring it to me. I think that’s not how a customer should be treated. I’ve paid for my Uber Eats delivery, yet someone else has received it. I didn’t even get an apology on the phone, and nothing has been discussed yet about what happens if he can’t get my food back from the address he wrongly went to.

0 0 votes
Justified complaint?

Suggested solution:

I believe I should be entitled to some form of apology at least. Plus a full refund for the inconvenience that’s been caused.

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