My complaint:
On the 20th November after 18:00pm I ordered a Cali Heat for £6.15 from the burger joint in banbury on the app. I was informed that the delivery would be with me within 45 mins. However, the order arrived after 1 hour and 10 minutes. A delay of 15 mins altogether. So total price including food and delivery was £7.11
Firstly, under the Consumer Rights Act 2015, services should be carried out with information given verbally or in writing to the consumer which is binding where the consumer relies on it. Any service must be carried out within the agreed time. Secondly, The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) prohibit trading practices that are unfair to consumers. There are bans on specific practices including Misleading Practices. I expected the delivery to take 45Mins and the delay was significant. Therefore I am legally entitled to redress for this delay.
Suggested solution:
Should I not receive a satisfactory response I will not hesitate in taking the matter further. This will include, but not be limited to, informing Trading Standards and writing about my experience on relevant review websites. Also i have made a formal complaint to complaints.biz
I look forward to receiving a response within 7 days.
Further of resolving this complaint from not wanting to take this further i do believe the full amount should be credited in to my UberEats account.
