Complaint: False Advertising for delivery times

on 31 January 2021 about Uber Eats in category Fast Food / Delivery / Takeaway

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My complaint:

I already pay $10month for an Uber pass, yet my deliveries are frequently combined with others to keep costs low- however the service fee has only been going up recently. The delivery time is displayed as 20-30 minutes, but after I actually place an order it changes to say latest delivery by (60 minutes from now), and it frequently takes even longer than that.

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Justified complaint?

Suggested solution:

compensate more for delayed deliveries, advertise more realistic delivery times

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