Uber Eats complaint: Driver cancelled order on purpose

I am a loyal DoorDash customer, I even have DoorDash pass. I decided to give Ubereats a try AGAIN, because the restaurant I wanted is not with Dashpass, only on Door Dash, so the fees were higher than Ubereats. I am VERY hungry. I order the food and patiently wait for it. I have VERY detailed instructions in how to find my apartment and how to get into the complex. This driver was just an AH, or just wanted to eat my food. She stated that she called me, called me WHERE? I NEVER received a call. When I saw the messages, I immediately answered her. She was in the Econlockhatchee entrance on my apartment complex, that is RESIDENTS ONLY, it SAYS SO on the GATE. You need a card to open those gates. I tell her to go through the Lee Vista entrance and mark the Code just as I have provided on delivery information. She says she did, LIAR, I always receive a call then to my surprise, the gate was damaged and OPEN ANYWAYS! So why did she need the code or for me to call her? LIAR. Then she parks right in front of my apartment. I can see her from the windows. I keep waiting. She stays there for about 5 minutes. I message her, are you there? She says that she arrived. Then she cancels the order. So you arrive, stay inside your car for 5 minutes then cancel the order? I contact Ubereats help and they tell me that she was waiting for me. WAITING FOR ME WHY??? She is supposed to deliver the food to MY DOOR!!! Or was she expecting for me to go get it? I could also see her on the app while she made her way around my apartment complex VERY SLOWLY, to cut time I guess, then you can see her parked in-front of my building for about 5 minutes. What’s the hold up? TERRIBLE SERVICE, RECEIVED NO FOOD, VERY HUNGRY AND ANGRY!!!