Uber Eats complaint: Complaint
Filed 8 Jul 2021 by Mary
I placed an order but immediately tried to cancel it because there was no place to indicate that it was a gift. I tried everything — website, phone calls, calling the vendor — I was not able to get through for about 20 minutes. I was told it was too late, that I would have to pay the full price. So I told them to go ahead and deliver it and asked if the AMEX card was the one that was being used. I was told that it was — great. That is my boss’s card and the one which should have been charged. It actually was charged to my visa. So not only was I not able to cancel the order, I was charged personally for it (not my boss, who should have been charged since it was an order for her friend). Very disappointed. I will not use UberEats again. It’s too difficult and frustrating.
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