Uber Eats complaint: Charged twice and wrong order

To whom it may concern:

My name is Kimberly Black and I would like a resolution in regards to some issues I have had with Uber Eats. My first issue is on April 12th I placed an order through uber eats for Dennys. The first time I tried i was told my card was declined so I entered another card and placed the order. Both of my cards were charged $55.52. I only received one order so therefor I paid an additional $55.52 although I only received one order. I reached out through the app and was told the order was not eligible for a refund. How that is possible I’m not sure considering I only received one order from Dennys but two of my cards were charged for the one order. My next issue is that on June 9th I placed an order for Oregano’s the total was $62.28. When the food was delivered to me and I opened the containers it was sushi that I received. I ordered Italian food but instead was delivered sushi which I am allergic to seafood. I contacted support thru the app and even provided pictures of the sushi I received. I was also told that the order was not eligible for a refund. I ordered Italian food and in return received sushi so if that order was not eligible for a refund I’m not sure what would be a reasonable issue for an order to be eligible for a refund. I am out over $110 for errors that were no fault of my own. The issues resulted from errors or negligence on Ubers end. I am hoping that I can get a satisfied resolution from this email. I have also attached pictures of the sushi I received. If you need any additional information please do not hesitate to contact me.

Thank you,
Kimberly