Uber Eats complaint: 3 hours late!

I woke up at 4 am and thought ‘coffee would be nice’. I got on Uber Eats and ordered one at 4:15 am, from a McDonalds nearby. The app made me choose a different McDonalds that was 8 miles away, and I went ahead, because, again, I wanted coffee. The app them reported that the coffee would arrive at 6:55 am. Nearly Three hours later!

I immediately sought to cancel the order. The app had no ability to do so, no place to click ‘cancel’. It told me to access my receipt and then cancel, but there was no cancel option in the receipt. I then contacted Uber Eats Chat Support. After a five minute conversation, the woman told me that she had technical difficulties and closed the chat. I contacted another agent. After five minutes of chatting, he then told me he could not locate my order due to technical difficulties and he closed the chat.

I gave up. At 5:30 am, I drove to get my own coffee from Starbucks. I then received the coffee I had ordered from McDonalds (at 4:10 am) at around 6:30 am. It was old. The driver did fine, no complaints, but the app and its usage were IMPOSSIBLE.

Uber finally responded days later and offered me .48 cents in Uber credit for a future order, which almost just feels insulting.