Ubank complaint?

Do you have a dispute or a bad customer experience with Ubank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Ubank customer service on 13 30 80 from within Australia, or message the team through chat in the Ubank app; the same number is used to report a lost or stolen card. Ubank does not publish a general customer service email address. Have the account involved and the dates and amounts of any disputed transaction ready.

Disputed transaction or locked account to raise? Start your complaint here as well: we push it out to Ubank by email, social media and printed letters.

To make a complaint to Ubank, use the website form on Ubank's complaints page, linked in the contact details above, or call 13 30 80. Ubank says it lets you know as soon as it can that your complaint has been received, it charges no fees for handling complaints, and you can nominate someone, such as a family member or a financial counsellor, to deal with it for you. Tell Ubank about any special circumstances, such as financial hardship, so the complaint can be prioritised.

Put the account involved, what happened, the dates and amounts and the outcome you want in the first lines, and keep screenshots of the transactions.

Account frozen or a payment you want reversed? Put it through our complaint process: we help you write it in minutes, with every date and reference set out in order.

Ubank is owned by National Australia Bank (NAB): it is part of National Australia Bank Limited, which issues Ubank's products and holds the deposits under its banking licence. Ubank launched in 2008 as NAB's digital bank and in 2022 joined forces with 86 400, the digital bank NAB bought in 2021, moving onto that bank's platform. Ubank's registered office is NAB's head office in Melbourne, at the address in the contact details above, but Ubank has its own app, phone line and complaints process.

Yes: in Australia, the Australian Financial Complaints Authority (AFCA) can generally accept complaints about banking deposits and payments, credit and loans and financial hardship from customers of its member firms, and Ubank is covered as part of National Australia Bank, an AFCA member. AFCA generally expects Ubank to have had the chance to put things right first, so keep a record of every call, chat and reference number.

Scam payment you want reversed? Our trained AI opens a case for you and coaches you on each reply to Ubank, including when to push again.

Nothing has been reported about Ubank here yet. Our research shows what typically goes wrong at digital banks: accounts locked or frozen during security checks, unauthorised transactions and scam payments customers want reversed, transfers that go missing or arrive late, bonus interest that was not paid because a condition was missed, and home loan applications and refinances that move slowly.

Bonus interest missing from your statement? Be the first to report it: your case opens the record for the next Ubank saver checking the same month.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ubank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ubank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.