Bank of Queensland complaint?

Do you have a dispute or a bad customer experience with Bank of Queensland? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Bank of Queensland on 1300 55 72 72 for general enquiries, visit a BOQ branch, or use the chat in the BOQ app under Help & Support. Complaints can go to BOQ's Customer Relations team at Customer.Relations@boq.com.au or through the complaints page linked in the contact details above; ME and Virgin Money Australia have their own contact pages. Have your customer or account number ready, and never share a password or a one-time code on a call.

Fee or transaction in dispute? Start your complaint through our complaint process too, and we push it out to Bank of Queensland by email, social media and printed letters.

To dispute a card transaction with Bank of Queensland, report it as soon as you see it, by calling BOQ or visiting a branch, and ask for a dispute reference number. If the card may have been compromised, ask for it to be blocked and replaced at once. Have the date, the amount and the merchant name ready, plus receipts, cancellation confirmations or emails with the merchant that show why the charge is wrong. For a payment you were tricked into making, tell BOQ straight away, because speed matters for any recovery.

Keep screenshots of the transaction and of every message about it.

To escalate a complaint with Bank of Queensland, ask for it to be recorded as a complaint, note the reference number and ask for it to go to BOQ's Customer Relations team, which you can reach at Customer.Relations@boq.com.au or by letter. Put the complaint in writing with what happened, the dates and amounts and the outcome you want, and attach statements and earlier messages. BOQ's head office is in Newstead, Brisbane; the full address is in the contact details at the top of this page. If financial difficulty is part of the problem, say so, because BOQ has a separate team for customers in hardship.

Ask BOQ for its final response in writing and keep it with your own notes of every call.

Yes: in Australia, the Australian Financial Complaints Authority (AFCA) handles complaints from consumers and small businesses about the financial firms that are its members, and Bank of Queensland Limited is a member. AFCA generally expects Bank of Queensland to have had the chance to put things right first, so keep a record of every call, letter and reference number.

Home loan problem or a dispute turned down? Open a case with us: our trained AI keeps coaching you on what to send BOQ next and when to push again.

Be careful. Bank of Queensland has warned of callers posing as its fraud team or head office, sometimes after a text and sometimes showing its genuine number, who ask for card details, one-time codes or banking app codes. BOQ says that when it calls, it never asks for a one-time PIN or your full card number.

Nothing has been reported about Bank of Queensland here yet. Our research shows what typically goes wrong at Australian banks: disputed card transactions and unauthorised payments, account fees and interest charges, home loan delays and refinancing problems, accounts frozen or closed during a review, and trouble with the app or internet banking.

Card dispute refused for a payment you never made? Be the first to report it, and your case opens the record for the next BOQ customer in the same position.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Bank of Queensland through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Bank of Queensland can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.