Complaint: Replacement through guarantee

on 29 July 2020 about Turtle Beach in category Gaming

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My complaint:

I have a elite 800x headset bought for my son for Xmas. It’s still under its guarantee. I contacted turtle beach as the earphone swivel ball has snapped making the headset unusable. It will not sit on the head. I received an email to show a photo of the damage and the serial number of the item which was done. Turtle beach sent back a reply saying that yes the item needs to be replaced, through the company I bought it from. His grandparents got them for him and the place they got them from is no longer trading due to corona virus. I sent turtle beach this information. Asking that they honour the guarantee themselves.
But it’s been two weeks and I’ve heard nothing back even though I have emailed them everyday for a week.

0 0 votes
Justified complaint?

Suggested solution:

I would like a replacement for these faulty headphones under the guarantee as stated.

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