Complaint: Weak employees

on 05 January 2021 about Turkish Airlines in category Airlines

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My complaint:

eTicket Receipt(s): 2353358150068
Surname and First name: ALQADI KAMAL

I had a bad and stressful experience in Beirut airport, and the team manager didn’t want to allow me to travel because I didn’t have my PCR, and I told her that Romania doesn’t ask for this document, and I did show her this, also I told her that even Turkish airport doesn’t ask for this (for transit purpose) and I mentioned clearly that I will only go to Bucharest.

Her name as I remember is Amal, and she rejected my comments, saying these are the rules, and that I must go back and return with a PCR test.

Another 2 girls had same issue as like me, and she told them to go back home, and they also showed her an email from Turkish airlines mentioning that the PCR is not needed, and also that on the Turkish website it says CLEARLY it is not required, and she was always saying, this is what I had been told, and this is what Turkish airlines sent to me on an email, and I only work on what I receive and not on what you receive.

At the end, she started to say that she is talking to members from Turkish airlines to let us pass, and that they are sleeping at the moment, so that’s why they are answering hard.

She did let us to pass, but I was very lucky that this happened, I even called my friend to come back, and he came back to the airport, I gave up, because she was so mean to me, and she refused even to listen to me or to discuss to me, luckily she did accept to discuss with the 2 girls, otherwise I won’t go in.

She didn’t even apology, and she made it, as she successfully persuade Turkish team.

0 0 vote
Justified complaint?

Suggested solution:

This kind of issues shouldn't happen at all, we all have lots of responsibilities, and if she didn't let me in, there was a chance to lose my workplace.

Responsible and KIND people should be available only as employees.

Turkish airlines should pay me back for what happened, so this should never happen again to me or to any other passenger.

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