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Tripmonster complaint: My booking was cancelled, not access to my booking

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Filed 1 Aug 2022 by Zuzana

Hello,

I would like to ask you about my booking.

Booking reference: 21192983

The flight from Vienna (via London) to Miami was showing on the website – invalid date and also I do not have the flight in British Airways website either.
I would like to ask you, if there is a problem with flight? Will it change or what can I expect now?

I called BA and they told me that because the flight from London to Miami was rebooked from time 2:15 pm to 1:30 pm and there is only 40 minutes between flights – these flights can not be carried out.

Now, from today, I do not have access to my account. It says: we have not found any reservations with this email address. But I am using still the same email address!

Thank you so much for your help.

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