Tripmonster complaint: Failure to Refund

On February 22, 2022, I booked roundtrip airfare with your company to fly Sun Country Airlines from Minneapolis to Denver (depart Minneapolis Feb. 24, return Feb. 28). My Tripmonster booking ID number is 20052363, the Sun Country reservation code is H7DPYJ. I paid $363.07 to your company, which was ed in an email receipt sent from your company to me on Feb. 22 at approximately 9:51 p.m. CST.

On February 24, 2022 at approximately 12:41 p.m. CST, my flight from Minneapolis to Denver was cancelled without explanation via email. I was not able to rebook and instead of taking a flight voucher, I opted to pursue a refund as my intended trip was event-driven and I am not likely to attempt the trip again. The flight cancellation email indicated Maria Cardenas, presumably an agent or representative of your company.

On or about March 1, 2022, I spoke with a representative from Sun Country Airlines and they processed refunds totaling $337.20 to your company for my canceled flight (one refund payment was for $128.60, the other for $208.60).

On or about March 8, 2022, I contacted your company at 646-568-7507 and was told that a refund would be processed. To date, I have received no refund. I have made many more attempts to reach one of your representatives by telephone but each call has been disconnected after a significant hold time. I have made five such phone call attempts today (March 11, 2022).

A copy of this claim complaint is being posted with Complain.biz

I have been unable to convert my receipts and notices to a format that can be attached to this form. If you require such documents to complete you analysis of the claim, I can provide via email or other manner.