Total Drive complaint?

Do you have a dispute or a bad customer experience with Total Drive? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Total Drive customer service can be reached by email at support@totaldrive.com and by phone on +44 808-196-7592, a UK line where calls are handled in English. The Total Drive help centre also has billing and account guides, with a contact option on its billing pages. Have your account email, customer number and the invoice number of the charge ready, and say whether you bought on the website or through Apple or Google, because app store plans are handled by the store.

Billed for a plan or add-on you did not mean to keep? Start your complaint here and we push it out to Total Drive by email, social media and printed letters.

To cancel a Total Drive plan bought on the website, sign in to your online account, open My Subscriptions and choose Cancel Subscription next to the plan; Total Drive then emails a verification code to confirm it. A plan bought through the App Store or Google Play is cancelled in that store's subscription settings instead. Total Drive, TotalAV, Total VPN and every add-on are billed separately, so check that each one you no longer want shows as cancelled, and screenshot the confirmation.

Cancelling stops the next renewal: your access runs to the end of the period you paid for, and a refund is a separate request. Download a copy of anything you keep in Total Drive before the plan ends.

Charged again for a plan you cancelled? Put it to us through our complaint process: we help you write the complaint in minutes, with the cancellation date and the charge side by side.

Total Drive offers a money-back guarantee: its help centre says annual and biannual plans can be refunded within 30 days of the purchase or renewal date, and monthly, quarterly and add-on plans within 14 days. To ask for one, contact support with your account email, the purchase date and the invoice number. A refund needs the plan to be fully terminated, and access ends once it is processed; turning off auto-renewal alone does not trigger one.

Plans bought through Apple or Google are refunded under that store's own rules, so the request goes to the store. Keep the renewal email and the date you asked, because the money-back window is counted from the purchase or renewal date.

Yes: US consumers can report Total Drive to the Federal Trade Commission, which does not resolve individual complaints but uses reports to help law enforcement detect patterns. The Federal Trade Commission generally expects Total Drive to have had the chance to put things right first, so keep a record of every contact with the company.

Open the case with us at the same time: our trained AI keeps coaching you on what to reply, when to push again and how to escalate if nothing happens.

Not if it was made to look like Apple or Google. Pop-ups and emails warning that your storage is full and your photos will be lost have led people to a Total Drive sign-up instead of their own account, and Total Drive has said such emails did not come directly from it. Check your storage in your phone's own settings, never through the link.

Nothing has been reported about Total Drive here yet. Our research shows what typically goes wrong at cloud storage and backup subscriptions: renewals charged at the full rate once an introductory price ends, add-ons billed as separate subscriptions, refund requests that fall outside the money-back window, plans that keep renewing because only one product of several was cancelled, and lost access to an account or to stored files.

Recognise the add-on charge or the full-rate renewal from your own statement? Be the first to report it: your case opens the record that the next Total Drive subscriber checks before a plan renews.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Total Drive through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Total Drive can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.