Bank statement charge
What is TOTALDRIVE.COM on my card or statement?
Who charged you
Total Drive cloud storage and backup subscription from Total Security, the company behind TotalAV
TOTALDRIVE.COM is Total Drive, a cloud storage and file backup subscription from Total Security, the UK company behind TotalAV. The charge is usually a Total Drive plan renewing, often after a cheaper first period, or an add-on such as a VPN or extra protection, each billed as its own subscription.
How it can show on a statement
TOTALDRIVE.COM
Find out what it was
- 1
Search your inbox, spam and junk folders for Total Drive, Total Security and TotalAV, and for the exact amount; renewal confirmations show the amount, the card charged and the invoice.
- 2
Look back for a first, smaller charge: it often marks the sign-up, and the larger amount follows a month, a quarter or a year later.
- 3
Count the charges on the same day: each add-on is billed as its own subscription, so a plan with add-ons shows as several lines.
- 4
Think back to an email or pop-up about full storage, lost photos or a declined storage payment, on any device in the household.
- 5
Ask others who use your card or PayPal account, such as a parent, whether they bought extra storage online.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Total Drive (cloud storage), so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “TOTALDRIVE.COM”?
Total Drive is sold on its own website, and people who quote the charge report the site's address, TOTALDRIVE.COM, not the name of an app or of the storage they meant to buy. The seller is Total Security Limited, a company registered in England; Total Security US LLC, in Boston, is named on the site as well. The same group sells TotalAV, Total VPN, Total Adblock and Total Password, and plans bought with one email address can sit under one login while each is billed separately. Total Drive does not publish its own statement text; the example line in its help pages is one for its sister brand TotalAV, made of the brand's web address and a short code.
Total Drive is not iCloud or Google Drive, and paying it adds no storage to either. Many people who report the charge say they paid after an email or pop-up saying their device or cloud storage was full, and thought they were paying Apple or Google; Total Drive replies that such emails did not come directly from it. Total Drive is also the name of an unrelated UK app for driving instructors, which has nothing to do with a TOTALDRIVE.COM charge.
Why you might see this charge
- A monthly plan renewing at the regular rate, $11 or $11.99 a month in Total Drive's current price list (the same figures in pounds in the UK); people also report monthly charges of $9.99 or £9.99.
- The first payment at the regular rate after an introductory offer: the first period is often sold at a much lower price and then renews at the full rate.
- A quarterly, six-month or yearly plan renewing, at $35, $59 or $99 in the current price list.
- An add-on such as Total VPN, Unlimited Protection, Family Protection, Identity Theft Protection, Total AV or Total Adblock, charged as soon as it is activated and renewed as its own subscription, so several charges can land on the same day.
- A sign-up after a message that a device or cloud storage was full, often made by a parent or older relative who thought they were paying Apple or Google.
- A renewal taken from a new card: when a card has expired or is declined, Total Drive may use the card issuer's updater tools to complete the renewal.
Is TOTALDRIVE.COM legit?
Total Drive is a real cloud storage product sold by Total Security Limited, an active company registered in England that is part of Point Wild and also sells TotalAV. A TOTALDRIVE.COM line is normally a charge for a Total Drive plan or one of its add-ons.
Most complaints are about how people came to sign up and about the price after the first period: many say they followed a warning that their storage was full, thought they were paying Apple or Google, and later found a monthly or yearly plan with add-ons. Total Drive says those warning emails did not come directly from it and that it watches for unauthorised use of its name. Check any charge against your own statement and inbox, never through a link in a message.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| GOOGLE *YT Primetime | YouTube | GOOGLE *YT Primetime is YouTube, billed by Google, for a Primetime Channels subscription. |
| USAT MEDIA CO | USA TODAY Co. | USAT MEDIA CO is USA TODAY Co., the company formerly called Gannett, which publishes USA TODAY and hundreds of local… |
| GSM LLC | GSM Outdoors | GSM LLC, and GOOD SPORTSMAN MARKETING before it, is GSM Outdoors, the Texas company behind Stealth Cam and Muddy trail… |
| GOOGLE *Google One | GOOGLE *Google One is Google charging for a Google One plan: paid storage shared by Gmail, Drive and Photos. | |
| BVD*BeenVerified.com | BeenVerified | BVD*BeenVerified.com is BeenVerified, a US people search and public records website. |
| DNH*GODADDY | GoDaddy | DNH*GODADDY is GoDaddy, the domain name and web hosting company. |
| Kindle Svcs | Amazon Kindle | Kindle Svcs is Amazon, charging for a Kindle book or a Kindle subscription. |
| EQUINOX ENTERPRISES | StoryReel | EQUINOX ENTERPRISES is Equinox Enterprises Technology Limited, the Hong Kong company behind StoryReel, a short drama… |
Questions about TOTALDRIVE.COM
What is TOTALDRIVE.COM on my credit card?
It is Total Drive, a cloud storage and backup subscription sold by Total Security, the company behind TotalAV. It is usually a monthly or yearly Total Drive plan, or an add-on bought with it.
Is Total Drive part of iCloud or Google Drive?
No. Total Drive is a separate service from Total Security, and paying it does not add storage to iCloud or Google Drive. Many people say they signed up after a message about full storage that they took for Apple or Google.
Why is my Total Drive charge higher than the price I signed up for?
The first period of a Total Drive plan is often sold at an introductory price, and the plan then renews at the regular rate, such as $11.99 a month or $99 a year in the current price list. Add-ons are charged on top, each as its own subscription.
Why are there several Total Drive charges on the same day?
Each add-on, such as a VPN, extra devices or identity protection, is its own subscription and is charged as soon as it is activated, next to the main plan. Total Drive says an unexpected extra charge is often an add-on someone clicked to activate.
What if I did not agree to a TOTALDRIVE.COM charge?
File a complaint on Complain.biz soon: Total Drive's money-back terms run 14 days from the start of a monthly or quarterly plan and 30 days from the start of a six-month or yearly one. We write the complaint with you and send it to Total Drive, so you do not have to chase it yourself.
Based on
- Total Drive: secure cloud storage and file backup, plans that renew, money-back periods, Total Security US LLC (Total Drive)
- Subscription Pricing Matrix: renewal rates for Total Drive plans and add-ons, card updater tools (Total Drive)
- Terms of Service: Total Security Limited, company 10161957, part of Point Wild; renewals, add-ons and refunds (Total Drive)
- Promotional Pricing Explained: first period at a reduced price, then the regular rate (Total Drive Help)
- I Think I've Been Overcharged: add-ons are charged immediately when activated (Total Drive Help)
- Transaction Search: the bank statement entry, with a TotalAV line as the example (Total Drive Help)
- Renewal Reminders and Emails: what a renewal confirmation shows (Total Drive Help)
- TOTAL SECURITY LIMITED, company 10161957, Fareham, active (Companies House)
- Customer reviews: a bank alert naming totaldrive.com, sign-ups after storage-full messages, Total Drive's replies (Trustpilot)
- Is 'Total Drive' a legitimate service to add more iCloud storage? (Apple Community)
- Total Drive (UK driving instructor software) is not totaldrive.com (Total Drive Software)