Bank statement charge

What is the Prime Defender (PRIMEDEFENDER.COM) charge on my card?

Who charged you

Prime Defender online privacy and security subscription sold by Tinolds Marketing Inc.

PRIMEDEFENDER.COM is Prime Defender, an online privacy and security subscription sold by Tinolds Marketing Inc. in Kentucky. The charge is usually its plan of $19.45 every 30 days, sometimes $14.45 or $29.45, at times with a $9.45 add-on. Many people say they found it after trying to pay for parking.

How it can show on a statement

PRIMEDEFENDER.COM

Find out what it was

Search your inbox, spam and promotions folders for Prime Defender, PrimeDefender and PrimeVault, and for the exact amount.
Go back to the date of the first charge and think about parking: a QR code on a sign or meter, a parking app you tried to download, or a payment page that asked for your card first.
Compare the amount with the prices in US dollars: $14.45, $19.45 or $29.45 is the plan, $9.45 is the PrimeVault+ add-on, and $28.90 is the two together. On a card in another currency, such as a Canadian card, the bank converts the amount, so it looks different.
Count 30 days back from the charge to an earlier one with the same amount: the plan renews every 30 days.
Ask others who use your card whether they paid for parking or signed up for a security or VPN app around that date.
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Prime Defender, so you do not have to chase it yourself.

Start my complaint

Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.

Why does it say “PRIMEDEFENDER.COM”?

Prime Defender sells its plans on its own website, and the people who quote the line on their statement report the site's address, PRIMEDEFENDER.COM, with nothing about parking, an app or the page where the card was entered. Prime Defender's own billing answers say the line shows a name related to Prime Defender or to its payment processor, so the wording can differ from bank to bank. The seller named in its terms is Tinolds Marketing Inc. of Florence, Kentucky.

The word Prime does not mean Amazon. Prime Defender is a separate business, and a PRIMEDEFENDER.COM line is not an Amazon Prime or Prime Video charge. Its terms set the main plan at $14.45, $19.45 or $29.45 a month, depending on the offer shown at checkout, and add an optional PrimeVault+ package at $9.45 a month that renews on its own. The Basic Plan on its price page is $19.45 and renews every 30 days.

Why you might see this charge

The Basic Plan at $19.45, renewing every 30 days until it is cancelled.
The same subscription at $14.45 or $29.45 a month, the other prices its terms allow depending on the offer shown at checkout.
The PrimeVault+ add-on at $9.45 a month on top of the plan; with the Basic Plan the two come to $28.90.
A sign-up on a page reached while trying to pay for parking: people report scanning a QR code on a parking sign or meter, or searching for a parking app, and entering their card on a Prime Defender page.
A sign-up on a page people took for another company's site, while opening an account or renewing a subscription somewhere else.
A payment tried again after a decline: the terms allow failed payments to be retried and another payment method linked to the account to be used.

Is PRIMEDEFENDER.COM legit?

Prime Defender is a real subscription service, sold by Tinolds Marketing Inc. of Florence, Kentucky, and a PRIMEDEFENDER.COM line is normally a charge for its plan or its add-on. What people complain about is how they signed up: many of its reviews say the card was entered on a page reached while trying to pay for parking, often after scanning a QR code or searching for a parking app, and others thought they were on another company's site. Prime Defender replies that it is not affiliated with the companies people name, does not insert itself into parking or other payment processes, does not place QR codes, and shows its name, product and price during sign-up.

Fake QR codes stuck over the real ones on parking meters are a known trick, so a code that led to a payment page is worth noting when you write down what happened. Check any charge against your own statement and inbox, never through a link in an unexpected message.

Other charges people look up

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NURX.CO	Nurx	NURX.CO is Nurx, an online health service for birth control and other prescriptions that is part of Thirty Madison.
WMT PLUS	Walmart	WMT PLUS is Walmart+, Walmart's paid membership for delivery and shopping perks.

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Questions about PRIMEDEFENDER.COM

What is the Prime Defender charge on my credit card?

It is a subscription to Prime Defender, an online privacy and security service sold by Tinolds Marketing Inc. People who quote the line report PRIMEDEFENDER.COM. The usual amount is $19.45 every 30 days.

Why did I get a Prime Defender charge when I paid for parking?

Many people who report a Prime Defender charge say they scanned a QR code on a parking sign or meter, or searched for a parking app, and typed their card into a page that started a Prime Defender subscription instead. Prime Defender says it does not place QR codes or insert itself into parking payments.

Is Prime Defender part of Amazon Prime?

No. Prime Defender is sold by Tinolds Marketing Inc., a separate business. A PRIMEDEFENDER.COM charge is not an Amazon Prime or Prime Video payment.

Why is my Prime Defender charge more than $19.45?

Its terms allow the main plan to cost $14.45, $19.45 or $29.45 a month, depending on the offer shown at checkout, and add the PrimeVault+ package at $9.45 a month. The Basic Plan and the add-on together come to $28.90. The prices are in US dollars, so on a Canadian or other non-US card the converted amount looks different.

Is Prime Defender legit?

It is a real subscription sold by a US company. Most complaints are not about the software but about the sign-up: people say they meant to pay for parking or use another company's site and later found a charge every 30 days.

What if I did not agree to a Prime Defender charge?

File a complaint on Complain.biz soon: Prime Defender's terms reimburse a first charge when asked within 14 days of it, and say renewals already collected are not reimbursed, so time matters. We write the complaint with you and send it to Prime Defender, so you do not have to chase it yourself.

Based on

Prime Defender: Basic Plan, PrimeVault+ add-on and the company behind it (Prime Defender)
Subscription Plans: $19.45 renewing every 30 days (Prime Defender)
General Terms and Conditions: Tinolds Marketing Inc., plan prices, add-on, retried payments and refund policy (Prime Defender)
TINOLDS MARKETING Inc., organization 1483639, active Kentucky corporation, Florence (Kentucky business entity register)
Customer Service Portal: why was I charged, and what the charge looks like on a bank statement (Prime Defender)
Customer reviews: statement lines reading Primedefender.com, and sign-ups while paying for parking (Trustpilot)
A parking meter app that led to a Prime Defender subscription (Reddit, r/longisland)
Look twice before you scan: fake QR codes in parking lots (WDAM)