Bank statement charge
What is a Proton AG or PROTONMAIL charge on my card?
Who charged you
Proton AG Swiss maker of Proton Mail, Proton VPN, Proton Pass and Proton Drive
PROTONMAIL and PROTONVPN are the card names of Proton AG, the Swiss company behind Proton Mail, Proton VPN, Proton Pass and Proton Drive. The charge is usually a paid Proton plan renewing for another month, year or two years, at the price in effect at renewal.
How it can show on a statement
PROTONMAILPROTONVPN
Find out what it was
- 1
Search your inbox and spam for Proton and for the exact amount, in every email account you might have used to open a Proton account.
- 2
Read the descriptor: PROTONVPN points to a Proton VPN plan, PROTONMAIL to a Proton Mail plan or a bundle.
- 3
Sign in to your Proton account and check the subscription and invoices in the dashboard; the renewal date and plan length show there.
- 4
Check the subscriptions in the App Store and Google Play as well, since a Proton plan bought there is billed by that store.
- 5
Ask family members and colleagues who use the card whether they bought a Proton plan.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Proton AG, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “PROTONMAIL”?
Proton AG, based in Plan-les-Ouates near Geneva, runs all Proton services from one Proton account. Its own help says a card or PayPal payment carries the descriptor PROTONMAIL or PROTONVPN, depending on the plan: a Proton VPN plan shows PROTONVPN, while a Proton Mail plan or a bundle plan shows PROTONMAIL, even if you mostly use the VPN or the password manager in that bundle.
So Proton AG, the name people often search, is the company, and PROTONMAIL or PROTONVPN is how its payments appear. A plan bought in the App Store or Google Play is a purchase through that store, and Proton's terms send refunds for those plans to the store's own policy.
Why you might see this charge
- A monthly, yearly or two-year Proton plan renewing automatically for the same length as the first purchase.
- A renewal at a different price: the price shown when you first bought can change, and a renewal is charged at the price valid at that time.
- A bundle plan, which Proton bills as PROTONMAIL even when you mainly use Proton VPN or Proton Pass.
- A plan upgrade: choosing a new paid plan updates the subscription at once, with a credit for the unused part of the old plan.
- A plan a family member or colleague bought with your card; Proton says this explains most charges people do not recognise.
Is PROTONMAIL legit?
Yes. Proton AG is a real Swiss company, overseen by the non-profit Proton Foundation, and PROTONMAIL and PROTONVPN are the descriptors its own help gives for card and PayPal payments. Its terms allow a full refund when a plan bought directly is cancelled and the refund requested within 30 days of the first purchase, once per user; after that, payments are generally not refunded.
Proton says that most of the time a charge nobody recognises was made by someone else in the family or office. Emails that use the Proton name and ask for payment details through a link are a separate matter; check the charge against your own accounts instead.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| GET-THOSE-DISCOUNTS | Get Those Discounts | GET-THOSE-DISCOUNTS is the name of a website that sells memberships to USA Discount Club, a deals app, with Two Green… |
| TRUE-DEALS-TODAY | True Deals Today | TRUE-DEALS-TODAY is a website that sells USA Discount Club, a members-only deals app, and names Rock Solid Brands, LLC… |
| HIGGSFIELD INC. | Higgsfield AI | HIGGSFIELD INC. |
| NURX.CO | Nurx | NURX.CO is Nurx, an online health service for birth control and other prescriptions that is part of Thirty Madison. |
| WMT PLUS | Walmart | WMT PLUS is Walmart+, Walmart's paid membership for delivery and shopping perks. |
| Amazon Prime Pmts | Amazon | Amazon Prime Pmts is Amazon's billing name for Prime payments, usually the fee for a Prime membership. |
| ROKU FOR | Roku | ROKU FOR is Roku, billing a streaming subscription you started on a Roku device, with the streaming company's name… |
| COMPLETESAVE.CO.UK | Complete Savings | COMPLETESAVE.CO.UK is Complete Savings, a paid cashback and discount club run by Webloyalty. |
Questions about PROTONMAIL
What is a Proton AG charge on my card?
Proton AG is the Swiss company that sells Proton Mail, Proton VPN, Proton Pass and Proton Drive plans. Its own help says card and PayPal payments carry the descriptor PROTONMAIL or PROTONVPN, so the charge is usually one of those plans renewing.
What is PROTONVPN on my statement?
It is a Proton VPN plan billed by Proton AG. Plans renew automatically every month, year or two years, depending on the billing cycle chosen.
Why does my statement say PROTONMAIL when I only use Proton VPN or Proton Pass?
Proton bills its bundle plans under the descriptor PROTONMAIL, so a bundle that includes the VPN or Pass shows the Mail name.
Why is Proton AG in Geneva charging me?
Proton AG is based in Plan-les-Ouates, in the canton of Geneva in Switzerland. A charge from it is usually a Proton plan that renewed, or one that someone in the family or office bought.
What if I did not agree to a Proton charge?
File a complaint on Complain.biz. We write it with you and send it to Proton, so you do not have to chase it yourself.
Based on
- Proton Mail or Proton VPN appeared on my payment records: the PROTONMAIL and PROTONVPN descriptors (Proton Support)
- Why did you charge me? Renewals and purchases by family or colleagues (Proton VPN)
- Proton Terms of Service: Proton AG, automatic renewal, renewal prices, plan changes and refunds (Proton)
- Payment options: cards, PayPal, Apple Pay, Google Pay and Proton AG's address (Proton Support)