Bank statement charge
What is NURX.CO on my card or statement?
Who charged you
Nurx online health service for birth control and other prescriptions, part of Thirty Madison
NURX.CO is Nurx, an online health service for birth control and other prescriptions that is part of Thirty Madison. The charge is usually a consultation fee, a medication or copay payment, a $3 monthly support fee, or a refill sent automatically. Nothing about the prescription appears on the statement.
How it can show on a statement
NURX.CO
Find out what it was
- 1
Search your inbox and spam folder for Nurx and for the exact amount; Nurx sends a notification each time a prescription is refilled.
- 2
If you have a Nurx account, open Account and then Subscriptions to see which prescriptions refill automatically, and check the next refill date on the home screen.
- 3
Check whether the amount is still pending: a hold for an order that was cancelled or not yet processed drops off within a few business days.
- 4
Compare the date with a parcel in discreet packaging or with a prescription sent to a local pharmacy around that time.
- 5
Ask anyone who might use your card, such as a partner or a grown-up child, whether they ordered from Nurx; the statement does not show what was prescribed.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Nurx, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “NURX.CO”?
Nurx says the transaction record shows Nurx.co and the amount, and that details regarding a prescription do not appear on it. The line names neither the medication nor the pharmacy or the clinician, which keeps it discreet but can make a real payment hard to place, above all when someone else in the household ordered.
Nurx is a Thirty Madison company, and its terms are Thirty Madison's. Consultations are given by clinicians of KMG Medical Group, which Thirty Madison works with, and the terms let Thirty Madison, KMG or their payment processors charge the amount due. Several kinds of payment come under the one name: the consultation fee when a request is sent, the medication or insurance copay when an order is filled, a $3 support fee for certain treatments in each month an order is processed, and refills that go out automatically.
Why you might see this charge
- A consultation fee, paid when a request for treatment is sent; on Nurx's price list it runs from $15 to $80 depending on the treatment, and for many treatments it covers a year of care.
- A medication payment when an order is filled: the price without insurance, or a $30 amount taken at checkout when the insurance plan has a copay.
- The $3 support fee, charged once in each month in which one or more orders for certain treatments are processed, also when the prescription is filled at a local pharmacy.
- An automatic refill: enrolled prescriptions are refilled whenever they can be filled, often on the earliest date insurance allows, and a recurring order can be billed up to two days early when its date falls on a Friday, Saturday or Sunday.
- A new consultation fee after a year, when a prescription has to be renewed, or a monthly care fee that some treatments carry.
- A pending amount that is only a hold for the estimated order total, released within a few business days once the order is charged or cancelled.
Is NURX.CO legit?
Yes. Nurx is a real US online health service and part of Thirty Madison, the company that also runs Keeps and Cove, and its consultations are given by clinicians of KMG Medical Group, which Thirty Madison contracts with. Nurx says its charges show as Nurx.co, so a NURX.CO line is normally a genuine Nurx payment.
The name is discreet on purpose, which can make a real payment hard to place, especially when someone else in the household ordered or an automatic refill went out. Messages that use the Nurx name and ask for card details through a link are something else: check your orders in your own Nurx account, never through a link in a message.
Other charges people look up
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| COMPLETESAVE.CO.UK | Complete Savings | COMPLETESAVE.CO.UK is Complete Savings, a paid cashback and discount club run by Webloyalty. |
| SQSP* INV | Squarespace | SQSP is short for Squarespace, the website builder and domain company. |
| Prime Video Channels | Prime Video | Prime Video Channels is Amazon billing for an add-on channel you subscribed to inside Prime Video, on top of Prime. |
| TOTALDRIVE.COM | Total Drive (cloud storage) | TOTALDRIVE.COM is Total Drive, a cloud storage and file backup subscription from Total Security, the UK company behind… |
| GOOGLE *YT Primetime | YouTube | GOOGLE *YT Primetime is YouTube, billed by Google, for a Primetime Channels subscription. |
Questions about NURX.CO
What is NURX.CO on my bank statement?
It is a payment to Nurx, an online health service for birth control and other prescriptions. Nurx says the transaction record shows Nurx.co and the amount, without any details of the prescription.
Why does Nurx charge $3 a month?
That is Nurx's support fee. For certain treatments it is charged once in each month in which one or more of your orders are processed, whether the order is filled by Nurx or at a local pharmacy.
Why is there a pending Nurx charge on my card?
Before an order is processed, Nurx reserves the estimated order total on your card. That hold shows as pending and usually drops off within a few business days, once the order is charged or cancelled; the final price can differ.
Why did Nurx charge me when I did not place a new order?
Prescriptions enrolled in automatic refills are refilled whenever they can be filled, and Nurx sends a notification each time. After a year, renewing a prescription also brings a new consultation fee.
What if I did not agree to a NURX.CO charge?
File a complaint on Complain.biz. We write it with you and send it to Nurx, so you do not have to chase it yourself.
Based on
- How will a receipt show on my bank or credit card statement? The transaction record will show Nurx.co (Nurx)
- What is this pending charge on my card? Temporary authorizations for the estimated order total (Nurx)
- How much does Nurx cost? Consultation fees, copays and the support fee (Nurx)
- What is the support fee? A $3 fee in each month an order is processed (Nurx)
- What is your automatic refill policy? (Nurx)
- How do refills through Nurx work? A new consultation fee after a year (Nurx)
- Why did I receive one pack of birth control instead of three? Refills on the earliest date insurance allows (Nurx)
- How does Nurx work? Discreet packaging (Nurx)
- Terms of Use: Thirty Madison, Inc. doing business as Nurx; KMG Medical Group; who may charge; billing up to two days early (Nurx)