Bank statement charge
What is the DIGISTORE24 charge on my bank statement?
Who charged you
Digistore24 reseller for supplements, courses and other online products
DIGISTORE24 is Digistore24, a German online reseller that sells supplements, courses, e-books and other products for independent vendors, with further selling companies in the US, the UK and Ireland. The charge is usually an order or subscription from a sales page that showed the product's own brand, not Digistore24.
How it can show on a statement
DIGISTORE24
Find out what it was
- 1
Find the Digistore24 order confirmation in your email, checking spam as well: it names the product, links to the invoice and shows the payment plan, and you can also search for the exact amount.
- 2
Open the charge in your banking app and look for a code beside it: Digistore24 says the order ID may be shown with the charge, and it is the same ID as in the email.
- 3
Think back to ads or sales pages for supplements, courses or coaching you clicked around that date; the brand you saw there is the product, Digistore24 is the seller.
- 4
Check whether the same amount comes back at a regular interval, such as 30, 60 or 90 days, which points to a subscription rather than a one-off order.
- 5
Ask others who use your card whether they bought something online on that date.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Digistore24, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “DIGISTORE24”?
Digistore24 works as a reseller: it buys the product from the vendor and sells it to you, so Digistore24 is your legal contractual partner and debits you in its own name, not the vendor. That is why a Digistore24 charge appears instead of the brand on the sales page. Digistore24 does not publish the exact wording of its statement line; it says the order ID is on the invoice and in the order confirmation email, and possibly with the charge as well.
Digistore24 sells through four companies: Digistore24 GmbH in Germany, Digistore24 Inc. in St. Petersburg, Florida, Digistore24 LTD in the UK and Digistore24 MSLW Ltd in Ireland. Which one sold to you depends on the vendor and on where you live: the US company sells only to buyers outside Europe, so a buyer in the UK bought from one of the others. The invoice linked in the order email shows which one.
Why you might see this charge
- A bottle or bundle of a supplement or other health product bought from a sales page reached through an online ad.
- An e-book, online course, webinar or piece of software sold by a coach or small business through Digistore24.
- A subscription renewing on its schedule; under the US company's terms a product subscription bills every 30, 60 or 90 days, depending on the option chosen at checkout.
- A ticket for an online or in-person event or seminar.
- An upgrade or extra item offered straight after the first order and accepted with one click, taken as a payment of its own.
- An order placed by another person who has your card details.
Is DIGISTORE24 legit?
Yes. Digistore24 is a real company based in Germany, with a US company in Florida, and it says more than 600,000 sales a month go through it for small vendors, so a Digistore24 charge is normally a genuine order. It is the reseller, not the maker: the sales page and its promises come from the vendor and its affiliates, so a correct charge can still be for a product that fell short of what was promised.
Every real Digistore24 order comes with a confirmation email and an invoice. Be wary of a message using the Digistore24 name that has no order behind it in your inbox and wants card details or a login through a link.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| AWX*PAY DEAL UK | PayDeal | AWX*PAY DEAL UK is PayDeal, an online shop selling low-priced clothing, shoes and home items, paid through Airwallex. |
| BKG*HOTEL AT BOOKING.C | Booking.com | BKG*HOTEL AT BOOKING.C is Booking.com, the hotel and travel booking site. |
| YOUR-SAVING.COM | Reward Gateway | YOUR-SAVING.COM is Reward Gateway, which runs the voucher shops of employee perks and discount schemes. |
| EBAY COMMERCE INC | eBay | EBAY COMMERCE INC is eBay's own payments company, which takes the payment for purchases on eBay in the US and pays the… |
| TESCO PFS | Tesco petrol stations | TESCO PFS is a Tesco petrol filling station; PFS is short for petrol filling station. |
| CLKBANK* | ClickBank | CLKBANK* is ClickBank, a US online retailer that sells supplements, e-books, courses, software and other products made… |
| WM SUPERCENTER | Walmart | WM SUPERCENTER is Walmart: WM stands for Walmart, and a Supercenter is its largest kind of store, selling groceries as… |
| MFG | Motor Fuel Group | MFG is Motor Fuel Group, a UK petrol station operator that runs forecourts under BP, Shell, Esso, Texaco, JET and… |
Questions about DIGISTORE24
Is Digistore24 legit or a scam?
Digistore24 is a real reseller based in Germany, with a US company in Florida, and a Digistore24 charge is normally a real order. The product comes from a separate vendor, so a real charge can still be for something that did not match its advert, and that is worth a complaint.
What is Digistore24 Inc.?
Digistore24 Inc. is the US company of Digistore24, based in St. Petersburg, Florida. It sells products from Digistore24's vendors to buyers outside Europe, so it can be the seller named on your invoice in the US, Canada or Australia.
Why does Digistore24 charge me instead of the product's brand?
Digistore24 is the reseller: it buys the product from the vendor and sells it to you, so it takes the payment and sends the invoice. You may know the product only by the brand on its sales page.
Why does Digistore24 keep charging me?
Repeat charges usually mean a subscription or a payment plan chosen at checkout. Under the terms of Digistore24's US company, a product subscription bills every 30, 60 or 90 days until it is cancelled; the order email shows the plan you agreed to.
What if I did not agree to a DIGISTORE24 charge?
File a complaint on Complain.biz. We write it with you and send it to Digistore24, so you do not have to chase it yourself.
Based on
- Why have I been debited by Digistore24? (Digistore24 Help Center)
- For Buyers: the reseller model, the order email and where to find the order ID (Digistore24)
- Digistore24 reseller overview: the four reseller companies and where each sells (Digistore24 Help Center)
- Terms of use and sale of Digistore24 Inc., including subscriptions (Digistore24)
- Upsells: one-click payments processed by ClickBank, BuyGoods or Digistore24 (ElasticFunnels Docs)