Ticketmaster complaint: Refusal to refund ticket cost
Filed 18 Jun 2022 by Craig
I purchased two (2) tickets for a concert through Ticketmaster, due to inclement weather, the concert was moved from the outdoor venue to an indoor venue which I did not feel comfortable attending due to COVID. The email I received from Ticketmaster said that a refund was available for un-scanned tickets if requested prior to 61922. I did not attend and requested a refund on 52722. I have emailed back and forth with Ticketmaster customer service and they keep saying that I am not eligible for a refund since the date of the concert has already passed but I have an email promising the refund up till 61922.
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