Complaint: Refusal to refund ticket cost

on 18 June 2022 about Ticketmaster in category Entertainment Company

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My complaint:

I purchased two (2) tickets for a concert through Ticketmaster, due to inclement weather, the concert was moved from the outdoor venue to an indoor venue which I did not feel comfortable attending due to COVID. The email I received from Ticketmaster said that a refund was available for un-scanned tickets if requested prior to 61922. I did not attend and requested a refund on 52722. I have emailed back and forth with Ticketmaster customer service and they keep saying that I am not eligible for a refund since the date of the concert has already passed but I have an email promising the refund up till 61922.

Suggested solution:

Ticketmaster should refund the total dollar amount to my credit card.

Refusal to refund ticket cost
Refusal to refund ticket cost
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