Ticketmaster complaint: Refund on cancelled concert during covid

I had paid for concert tickets on (2102020). The concert was cancelled. I have spoken with Ticketmaster several times about this situation. They said the refund was refunded to a bank that I no longer have an account with on (8242021). Ticketmaster is claiming the bank is holding my money. So I went to the bank and had the bank rep. call Ticketmaster to tell them my refund was not there. The customer service rep. said she would have a supervisor call me within 24 hours. That did not happen. I have contacted customer service 3 times and still have not a resolution. I contacted NBC10 consumer complaints to help me resolve this issue. Unfortunately, I am outside their viewing area for them to help me. I was given another station to call, but I want to try to resolve this before going public or onto social media with my complaint. I have paperwork from the bank to show where the charge was made and the day my account was closed.(5-12-2021). If this does not get resolved shortly I will contact my lawyer, social media and the local television station.
I’m very frustrated by the whole run around I have been getting. Ticketmaster owes me $383.60, I intend on getting it back one way or another. Please let me know if you can help me resolve this issue.