Ticketmaster complaint: Refund Issue
Filed 30 Sep 2021 by Lisa
I requested a refund of six tickets to a show due to imposed Covid guidelines (post purchase of tickets and just days before the show). Due to a rise in cases, unable to get a printed negative test prior to the event. At first was told was ineligible, which was incorrect, then told was eligible and what to do. The tickets had been transferred to a friend – so she transferred back as instructed and was told we were too late. We did exactly as we were instructed, within the hour of receiving the notification from Ticketmaster. I have email transcripts – with date and time included – to verify.
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