Ticketmaster complaint: Order 2900-0504-4258-7612-8 OPTIONS NEEDED ASAP

I purchased 3 tickets for $453 to Melanie Martinez in Seattle for this Saturday, June 3rd, 2023. I am unable to attend this concert. I understand there are no refunds or exchanges. Okay. Cool.

I was initially told by your chat representative that the tickets would be released to sell on 5/31/23. However, they continued to be grayed out on your side. Today, a representative said the tickets are not available to sell.

So here’s what you’re telling me:

1. I can’t get a refund
2. I can’t exchange tickets
3. I can’t sell the tickets
4. I can’t transfer the tickets to someone else to purchase them

So basically:

I’m stuck with a $453 fee and can go pound sand.

That is absolutely ridiculous and unacceptable for consumers. I literally have no rights to do anything with this purchase. When I buy a shirt that doesn’t fit or I don’t like, I can return it. You are giving the consumer ZERO opportunities to do ANYTHING with this purchase.