Ticketmaster complaint: Fraud

bought 2 tickets for MJ on April 5th, 2022. Due to some changes in my trip, I needed to change the date to attend the show.
THROUGH YOUR CUSTOMER SUPPORT system, I received the instructions of buying NEW tickets while listing the PRIOR ones in your listing service through your platform. I did so, and I spent 500USD more in buying new tickets.

You informed through an email that I should provide a local DEBIT card information to receive the money from the tickets on the listing process. As I am a Spanish citizen, I asked a colleague to provide her information and collect the money. The platform indicated that this process was made successfully.

After many weeks sending inquiries through your chat, FAQ and using practically all the resources to have a human involved in this issue, I received a ation saying that the tickets were not sold and I wouldn’t be able to receive any money from it.

I find all this completely UNACCEPTABLE!!

Firstly, I followed your instructions when I wanted to make a change on the date of the show spending 500USD more. If your listing system has many restrictions and does not work I MUST BE AWARE before buying new tickets.

Secondly, I have been spending so many hours talking to a machine and receiving confusing instructions which I have been following closely assuming per the conversations that the tickets were sold.

Thirdly, I found this process a complete FRAUD!! You made me spend the double of money while fooling me trusting your organization and listing service. You took advantage of the fact that I am a foreigner and I could find complicated to go deeper and claim for the most basic respect and honor from your company.