Ticketmaster complaint: Duplicate tickets for an on-going event

Ticket Master employees are well versed in their scheme of double-ticket purchases, with the “inference” of a refund, if the new purchase is equal to or of greater value. After numerous attempts to contact customer service (no calls allowed, only emails) about replacing previously purchased tickets and after receiving vague, confusing emails ing my purchase was in fact eligible for a refund, so as the new purchase was equal to or greater in value, they’ve NOW made every attempt to disqualify my previous purchase with inconsistencies, alterations of their own policies and down-right denial. Even after they encouraged me to resale the original purchase, I’ve received a notice this option is not even available.

What a joke. What a scam. Did not attempt to get a full refund, only wanted to exchange dates for the same, on-going event just a week later, due to a private family conflict, and they’ve turned this experience (meant as a celebration) completely into one of the most unpleasant experiences, ever.

If you are thinking about buying Ticket Master products…. STOP 🛑. Use another vendor, if applicable, with a live customer service option and clear, concise refundexchange policies, so you don’t end up with 2 sets of tickets, 2 weekends in a role, with no other options, except a possible small s claims action.