Ticketek complaint?

Do you have a dispute or a bad customer experience with Ticketek? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Ticketek customer service works through request forms in the Ticketek help centre: its help article on contacting Ticketek sorts enquiries by topic, such as general questions, refunds and payments, exchanges and Ticketek Marketplace, and links to the form for each. The link to that article is in the contact details at the top of this page. Have the booking number, the event name and date and the email address you booked with ready, and put the whole problem in one request.

Refund or exchange to sort out with Ticketek? Start your complaint here as well, and we push it out to Ticketek by email, social media and printed letters.

Ticketek publishes no general customer service phone number in Australia: its help centre sends questions about bookings, refunds, exchanges and Marketplace resales to web request forms instead. The only Ticketek number on its contact page is a support line for accessible bookings, and the box office numbers in some help articles belong to the venues, not to Ticketek.

Be wary of a number found elsewhere online that claims to be a Ticketek helpline. Ticketek tells buyers to purchase tickets and gift vouchers only through its official website and never to share a gift voucher ID, and a caller who asks for card details, a bank transfer or gift cards is not a route to a refund.

A Ticketek refund depends on what happened to the event. Ticketek sells tickets as agent for venues and promoters and follows their direction, and its terms make refunds and exchanges available when an event is cancelled, rescheduled or significantly relocated, or where the law requires it; a change of plans on your side is generally not enough. Make the request through the refunds and payments form in the Ticketek help centre, with the booking number, the event and the notice you received about the change, and keep the reply. Fees are part of the question too, so ask in writing which parts of the total you paid are being refunded.

Refund refused for a show that changed its date or venue? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply to Ticketek.

To escalate a complaint with Ticketek, put it in writing through the request form in the Ticketek help centre, call it a formal complaint and ask for it to be reviewed beyond the first reply. Quote the reference of every earlier request, the booking number, a short timeline with dates and amounts, and what you want Ticketek to do. Where the venue or promoter made the decision, ask Ticketek to say so in writing and to pass your complaint on. Ticketek Pty Ltd is part of TEG Pty Limited and is based in Sydney; the postal address Ticketek prints is in the contact details above, so a printed copy can go there too.

Promoter and ticket agent each pointing at the other? Raise it here: other ticket buyers hit by the same event change can back your case up, and our community gives advice while you chase it.

Be careful. Ticketek can only vouch for tickets bought on its own site or app or on its own resale service, Ticketek Marketplace. Tickets from other resale sites or private sellers may be cancelled or refused entry, and a seller who wants a bank transfer, cash or gift cards is a classic warning sign.

Nothing has been reported about Ticketek here yet. Our research shows what typically goes wrong at ticketing agents for live events in Australia: refunds and exchanges after an event is cancelled, postponed or moved to another venue, booking and handling fees on top of the ticket price, e-tickets that do not appear in the account before the day, resale tickets bought outside official channels that are refused at the gate, and seats or sections that differ from what was booked.

E-ticket missing on the day, or a refund owed for a cancelled show? Be the first to report it: your case opens the record the next Ticketek buyer checks before paying for a seat.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ticketek through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ticketek can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.