Thumbtack complaint?

Do you have a dispute or a bad customer experience with Thumbtack? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Thumbtack customer service number is (866) 501-5809, shown on the Thumbtack help site after you choose that you are a customer and ask to call, and the support email is support@thumbtack.com. Phone and chat support run on weekdays, and the help site also has a report-a-problem route for issues with a job. Have the project, the pro's business name as it appears on Thumbtack, and the messages and payment details ready.

Job not finished or billed above the quote? Start your complaint here as well, and we push it out to Thumbtack by email, social media and printed letters.

To get a refund through the Thumbtack Guarantee, report the problem to Thumbtack through its help site within the time the guarantee allows: the Thumbtack guarantee page gives 45 days to report a job not done as agreed under the Money-Back Guarantee, which covers up to $2,500, and 14 days to report damage under the Property Damage Guarantee, which covers up to $100,000. The guarantee applies to pros hired through Thumbtack, and its terms list what is excluded, so read them before you claim.

Send the quote, every message in the Thumbtack inbox, the invoice and payment receipts, and dated photos of the work or the damage.

Guarantee claim to make? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Thumbtack next.

To escalate a complaint with Thumbtack, put it in writing to support@thumbtack.com or through the help site, ask for a case number, and set out the project, the pro, what was agreed, what went wrong and the outcome you want. If the first answer does not settle it, reply on the same case and ask for it to be passed to a supervisor. Thumbtack is the marketplace and the pro runs a separate business, so a dispute about the work itself should also go to the pro in writing. The Thumbtack head office is in San Francisco, California; the full address is in the contact details at the top of this page.

Pro left the job half done? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Thumbtack pros pay for leads, and whether a lead charge can be credited back depends on the Thumbtack pro terms and the help centre rules for that kind of lead, so check those first and then ask Thumbtack in writing through the pro help site or support@thumbtack.com. Give the lead details, the date and amount charged, and why the lead should not count, such as a customer who could not be contacted or a job outside the services and area you set.

Keep screenshots of your targeting settings and of the lead as it reached you, because those show what Thumbtack charged you for.

Be careful. Thumbtack warns that people pose as its recruiters, sometimes from lookalike email addresses, and says genuine offers only follow several camera-on video interviews. It never asks for money, gift cards, banking details, your Social Security number or equipment purchases before you start, and every real role is listed on its careers site.

Nothing has been reported about Thumbtack here yet. Our research shows what typically goes wrong at online marketplaces for home services: pros who do not turn up or leave a job unfinished, final bills higher than the quote, damage to the home during the work, guarantee claims that are hard to settle, and, on the pro side, lead charges for customers who never reply or for jobs outside the pro's area.

Left with a half-finished job after paying through Thumbtack? Be the first to report it: your case opens the record for the next homeowner choosing a pro on the platform.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Thumbtack through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Thumbtack can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.