Skip to content
File a complaint

The Range complaints

The Range complaint: Wasted time and journey

Open 137 views Interior shops

Filed 22 Feb 2023 by Peter

An item in a clearance sale marked at 13.99 was unavailable. Staff phoned a store in Broadstairs which after waiting 20 minutes said they had four. They set two aside. I travelled some 15 miles to said store to obtain items. The store in Broadstairs charged me 22 .99 per lamp not 13.99. On querying this the manager said that was the price and the ticket in Canterbury must have been an old one.
My point is that the error was not mine but yours and in the process caused me a waste of an hour and half of my time plus fuel costs to race down and pick up the set aside items.
Now mistakes are made ..no one is perfect least of all computers staff and myself. But no offer of compensation was made. Perhaps you could learn from Dunelm who on a similar misunderstanding at least has the decency to offer a cup of coffee and a bun for our wasted time. I think that on that occasion the manager gave us a voucher. The impression I got from your store manager was very much tough luck that’s the way it goes!. The member of staff at Canterbury was very helpful in checking and phoning your Broadstairs store to availability. But I don’t think many customers would expect a price hike of 8 pound on each item.
I have shopped for many years at your store without need of complaint. This has made me question my future purchases.
I believe I am reasonable and understand the complexities of running many stores but this customer was give poor information and sent on an avoidable journey wasting his money and his time

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with The Range? Start the discussion above.

Wronged by The Range too?
Make it sting!