The Keg complaint?

Do you have a dispute or a bad customer experience with The Keg? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Keg guest relations team works from the corporate office in Richmond, British Columbia, on 604.276.0242, and the contact page on The Keg website, linked in the contact details above, has a dining feedback form. Guests in Canada and the United States use the same route. Have the restaurant, the date and time of your visit, your receipt and any reservation or order confirmation ready.

Bill wrong or a gift card refused at the table? Start your complaint here as well, and we push it out to The Keg by email, social media and printed letters.

The Keg head office is the corporate office of Keg Restaurants Ltd. in Richmond, British Columbia, where guest relations takes calls on 604.276.0242 and dining feedback through the form on The Keg contact page. Some Keg restaurants are franchised, but a complaint about any of them can still go to head office: name the restaurant, give the date and time of your visit, say what went wrong and what you want put right. Put it in writing so there is a dated record, and keep your receipt.

Restaurant and head office each pointing at the other? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send and when to push again.

If a Keg gift card will not work or shows the wrong balance, use the gift card enquiry option on The Keg contact page, linked in the contact details above, which goes to The Keg gift card department. The Keg says its Canadian and US dollar gift cards are accepted at all Keg locations and never expire. Have the card number, a photo of both sides of the card, and the receipt or confirmation showing when and how it was bought or loaded.

If the card was a gift, ask the person who bought it for the purchase receipt or order email, which helps trace the card.

For a Keg takeout order placed directly with the restaurant, contact the restaurant or send dining feedback through The Keg contact page with your order number, the pickup time and a photo of what was missing or wrong. For an order placed through a delivery app, report it in that app as well, because the app usually handles refunds for orders placed through it. Keep the order confirmation, the receipt and any photos taken before eating.

Nothing has been reported about The Keg here yet. Our research shows what typically goes wrong at steakhouse chains: steaks not cooked as ordered, long waits for a table even with a reservation, bills with unexpected charges, takeout and delivery orders that arrive incomplete, gift cards that will not scan or show the wrong balance, and confusion over whether a franchised restaurant or head office deals with a complaint.

Celebration dinner spoiled by a steak sent back twice? Be the first to report it: your case gives the next diner booking a table at The Keg something to check before they go.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of The Keg through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with The Keg can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.