Milestones complaint?

Do you have a dispute or a bad customer experience with Milestones? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Milestones publishes no central phone line or email address for guests: comments go through the contact form on the Milestones website, and each restaurant lists its own local number on its location page. For a problem with a visit, include the restaurant, the date and time and your receipt, so the message reaches the right location.

Charged for a dish that went back to the kitchen? Start your complaint here and we send it to Milestones by email, social media and printed letters.

Milestones is one of the restaurant brands of Foodtastic, a franchisor based in Saint-Laurent, Montreal, and a complaint for head office goes through the contact form on the Milestones website. Say which location you visited and when, what went wrong and what you want, such as a refund, a credit or an apology, and attach the receipt and any photos. Head office sits above the individual restaurants, so mention any reply the restaurant already gave and keep a copy of it.

Not sure whether it belongs with the restaurant or with head office? Raise it through our complaint process: we set it out for Foodtastic, and other Milestones guests with the same experience can back your case up.

Milestones is owned by Foodtastic, a Montreal-area franchisor whose portfolio of restaurant brands includes Second Cup and Pita Pit, and Foodtastic also sells Milestones franchises. The first Milestones opened in Vancouver in 1989, and the chain now has restaurants in Alberta, British Columbia, Ontario, Quebec, New Brunswick and Nova Scotia.

A problem with a single visit usually starts with that restaurant, while anything that affects the brand as a whole, such as gift cards or online reservations, is better raised with head office.

A refund or a credit for a meal at Milestones is decided by the restaurant and, above it, by head office. The strongest moment is during the visit: tell your server or the manager what is wrong while the dish is still on the table, and ask for it to be replaced or taken off the bill.

Afterwards, send the itemized receipt, the date and time, photos of the dish and a short account of what was said through the contact form on the Milestones website. For a takeout order placed through a delivery app, the refund request goes through that app, because it took the payment.

Nothing has been reported about Milestones here yet. Our research shows what typically goes wrong at casual dining chains: reservations not honoured at busy times, unexpected items or charges on the bill, takeout orders that arrive incomplete or cold, gift cards that do not work, and confusion over whether the restaurant or head office should deal with a complaint.

Recognise that surprise charge from your own bill? Report it here first, and your case opens the record for the next diner who checks Milestones before booking.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Milestones through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Milestones can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.