The Home Depot complaint: Your Published Policy for Discounts for Honorably Discharged Veteran is Misleading and Will Send my Business to Lowes, Just South of the Home Depot Store Where I’ve Done Business for Decades

Name: Your Published Policy for Discounts for Honorably Discharged Veteran is Misleading and Will Send my Business to Lowes, Just South of the Home Depot Store Where I've Done Business for Decades
Item: The Home Depot
Author: David

Open 20 Jun 2022 106 views Household Goods Interior shops

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Filed 20 Jun 2022 by David

A very similar complaint I found on the Internet…

https:complain.bizthe-home-depotcomplaintcheated-out-of-military-discount-lowes-treats-veterans-better

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Case details

Status: Open
Company: The Home Depot
Filed: 20 Jun 2022
Desired resolution: Go away. As the veteran in the above complaint explained it is highly insulting to veterans like me who spent nearly a decade fighting for our country in SE Asia. Once it was as simple as presenting a drivers license with Veteran on its face. No longer. The first time I tried to use you mickey mouse weird authentication diagram the clerk said there was too much glare on the face of my phone to allow it to be read. At her register she ultimately respected my service, unlike Home Depot, and secured the discount. She also all but begged me not to disclose her discount to management. Shame on you!!!!!!!!!!!!!!!!!!!!!!!!!!!! Today, I wanted to purchase 20 2 cubic yards of mulch and, despite our difficulties last time, my wife nad put an icon on the home page of my phone and said all I had to do to present it was to turn the phone on and click on the Home Depot icon. I did turn on the phone as directed. No icon for Home Depot appeared on the front page. Again, your clerk interceded and ultimately I got the military discount on the items I purchased. THE DISCOUNT WAS JUST NORTH OF 5 FREAKING DOLLARS!!!!!!!!!!!!!! Why in the Hell would this 70 year plus customer put up with these complexities, pentagrams availability and too much glare on the screen which prevented the reading of the pentagram for the piddling discount Home Depot PURPORTEDLY gives to veterans? Again, my discount was just north of $5. My time spent trying to figure this out (or face criticism from my wife) WAS WORTH EASILY 5 - 10 TIMES THAT AMOUNT!!!!!!!!!!!! WHY IN THE WORLD WOULD YOU NO LONGER ACCEPT AS VERIFICATION OF MY VETERAN STATUS SIMPLY FROM READING MY DRIVER'S LICENSE AS IN THE PAST? As the veteran mentioned in the above link, it was a great insult to him and to me to have to leap through hoops to PROVE our veteran status...WHEN IN MY CASE YOU NEED MERELY VISIT THE INSURGENT GRAVEYARDS IN VIETNAM WHERE MY VIET CONG KILLS LAY? As the veteran above points out Lowes, only a few miles south of the Home Depot where I've done business for years, does not put veterans on a torture rack (https:en.wikipedia.orgwikiRack_(torture) to prove that we are veterans. That's where my hardware business will go from now one. In general, I end all correspondence with the words My Very Best followed by my name, David W. Walters, Ph.D. But my temptation, after suffering your great insult, would be to use a salutation that begins with capital letter F. No salutation required on the this communication.
Problem: Veteran discount policy misleading
About: veterans discount

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Company notified
Company replied
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20 Jun 2022 Complaint filed and published
20 Jun 2022 Message from Bizzy: we notified The Home Depot about this complaint.

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The Home Depot complaint: Your Published Policy for Discounts for Honorably Discharged Veteran is Misleading and Will Send my Business to Lowes, Just South of the Home Depot Store Where I’ve Done Business for Decades

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Military Discount

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Wronged by The Home Depot too?
Make it sting!

The Home Depot complaint: Your Published Policy for Discounts for Honorably Discharged Veteran is Misleading and Will Send my Business to Lowes, Just South of the Home Depot Store Where I’ve Done Business for Decades

Discussion

More The Home Depot complaints

Military Discount

Product on back order

No Military Discount

Wronged by The Home Depot too?Make it sting!

Wronged by The Home Depot too?
Make it sting!