Takealot.com complaint: Refund

I’m very disappointed to your team and service rendered to me. I bought a laptop, first of all I was not have with the delivery because it was dropped at reception and I did not sign of it could have been easily lost.

2 The keyboard was faulty some of the buttons were not working properly. Immediately I logged a return for 20 March, it was rescheduled for delivery to 22 March since it was a public holiday. It was rescheduled since then until yesterday I had to go drop it at Foreshore in Town.

3. It was a challenge for me I was informed its past 7 days they can not accept it, of which this was your courier fault. Eventually it was accepted and processed.

4. Today I checked the status on the app it says return declined, immediately I called the call center I spoke to Clientena A she told be the keyboard was fixed they should return the laptop. I told her I don’t want it anymore because of poor service the laptop is new but had a fault how do you expect me to take a new laptop which has been fixed? She then told me that it will be sent back to me and I should log another return for return. What nonsense is that? First one your courier failed to colled how on earth will the delivery this time around I had to drop the item myself.

I’ve just had it with your pathetic service. I JUST WANT MY MONEY BEFORE I TAKE THIS FURTHER