Synergy complaint?

Do you have a dispute or a bad customer experience with Synergy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Synergy customer service number for residential customers in Western Australia is 13 13 53, and Synergy also takes enquiries and complaints through the online form on its feedback and complaints page, linked in the contact details at the top of this page. Have your account number, the supply address and the bill in question ready, and ask for a reference number for every call. A power outage or a fault on the poles and wires goes to Western Power, not to Synergy.

Bill or solar credit in dispute? Raise it here too, and we push it out to Synergy by email, social media and printed letters.

To dispute a Synergy bill, tell Synergy which charge or reading you believe is wrong and ask for the bill to be reviewed, in writing where you can, quoting the account number and the bill date. If the bill was based on an estimated read, give Synergy your own meter reading with a dated photo and ask for the bill to be reissued on the actual reading. For solar customers, compare the export shown on the bill with your inverter or meter data.

Ask Synergy whether collection of the disputed amount is put on hold while it reviews the bill, and keep the reference number. If paying is the problem rather than the bill itself, ask about a payment plan or hardship support.

Estimated read pushing the bill up? We help you write the dispute in minutes, readings and dates side by side.

No: in Perth and the south-west, power outages and faults on the poles and wires are handled by Western Power, the network operator, and gas faults by ATCO, not by Synergy. Synergy is the retailer, so it deals with your account, plans, bills, solar credits and payments. Synergy's contact page lists the Western Power and ATCO faults lines, and Western Power publishes its own outage information.

If an outage left you with spoiled food or damaged appliances, keep photos, receipts and the date and time of the outage, and ask Western Power how it handles claims of that kind.

Yes: the Energy and Water Ombudsman Western Australia handles complaints from residential and small business customers about their electricity, gas or water provider in Western Australia, and Synergy is one of the providers it covers. The Ombudsman generally expects Synergy to have had the chance to put things right first, so keep a record of every call, letter and reference.

Disconnection notice or a bill you dispute? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Not if it asks you to pay through a link or enter card details. Synergy says it never asks for card or bank details by email, and fake bills leading to a copy of its website have gone round. Calls threatening same-day disconnection unless you pay at once are another known trick.

Nothing has been reported about Synergy here yet. Our research shows what typically goes wrong at state-owned energy retailers like this one: bills that jump after an estimated read, solar feed-in credits missing or lower than expected, payment plans and hardship requests, disconnection notices, and outages blamed on the retailer when the network operator is responsible.

Seen a solar credit go missing from your own bill? Be the first to report it, and other Synergy customers with the same bill can find your case and back it up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Synergy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Synergy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.