Filed 2 Sep 2023 by Inès
I am utterly appalled at the striking and preposterous lack of professional ethics actively demonstrated by swissport staff. My case is not the first incident of this kind, nor have I been the sole and last victim of it.
Unless you play football (in the European sense of ball-kicking sports) or who can throw the suitcase the furthest, there is no possible excuse for what happened to my luggage. An explosion of two glass pots that destroyed any other item contained in this suitcase beyond reparation.
Said suitcase and the entirety of its content are covered in oozy glue and broken glass. Those were the souvenirs I thought I was going to bring back to my family. My every possession was covered in muck and browkn glass. The rest were my clothes, washed and dried that I hoped to wear the next day. That is, if your absolute disdain for passengers’ belongings had not reigned over.
I am absolutely outraged by swissport’s handling of luggage and will have to take legal action if not in any way compensated for my losses.
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