Swiss Chalet complaint: Refuse to Offer an Accomodation to a Disabled Veteran

I am 72 years old, and a customer of Swiss Chalet for over 40 years. I suffer a disability with joint pain, specifically my legs and knee. I have difficulty standing for long periods of time. Previously, I have been in the store several times, and while waiting for the order, sat on the arm of the bench. I follow Covid protocols, wear a mask, and the bench is six feet away from the server and customers.

The Manager saw me sitting on the rail of the bench, and asked me to stand up. I told her that I was a disabled veteran and cannot stand up very long. Her reply was. I understand… Alternatively, I asked her to provide me with a chair to sit and wait for the order, she said that she could not do that. Why? I said to her, you are the Manager and can easily offer customer service to a disabled person.

I understand that there is Disability Act signed by the City of Toronto. For instance, it allows for a blind person to bring a seeing-eye dog into the store. I do not wish to escalate this complaint to the Human Rights Tribunal.