Suttons Seeds complaint: Scrawny Hanging Baskets
Filed 30 Jul 2021 by Brenda
Received two hanging baskets after waiting for almost three weeks. The packaging was excellent but the hanging baskets were disgraceful…battered, extremely scrawny and some of the plants completely dead. I am too embarrassed to hang them! A note inside the box stated that one basket was unavailable and was replaced with fuchsia trailing mix, but I received something entirely different. I have emailed a complaint to Suttons but no reply as yet. Dreadful customer service, I telephoned twice to find out when the baskets would be delivered and twice I was told they were being packaged when they were obviously not.
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