Sushi Hub complaint?

Do you have a dispute or a bad customer experience with Sushi Hub? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Sushi Hub customer service runs through the contact form on the Sushi Hub website, which has separate options for online ordering, product enquiries and complaints, and the company also gives admin@sushihub.com.au as an email contact on its website. For a complaint, choose the complaint option, fill in the date, the time and the store, add the receipt as proof of purchase, and describe what went wrong. For a problem with an online order, choose online ordering and quote the order number.

Order missing items at pick-up? Raise it here as well, and we push it out to Sushi Hub by email, social media and printed letters.

To ask Sushi Hub for a refund, go back to the store with the receipt as soon as you can, or use the complaint option in the contact form on the Sushi Hub website and give the store, the date, the time and a photo of the food and the receipt. For an online order, choose the online ordering option instead and quote the order number. In Australia, food that is not of acceptable quality or not as described gives you the right to a remedy under the Australian Consumer Law, such as a refund or a replacement.

Refund refused on an order you could not eat? Start it through our complaint process: we help you write the complaint in minutes, with the order number, the photos and the receipt in order.

To cancel a Sushi Hub online order or change the pick-up date or time, use the online ordering option in the contact form on the Sushi Hub website, choose a cancellation or a pick-up change, and give the order number and the store. Because the food is made fresh for pick-up, ask as early as you can, and if the pick-up time is close, contact the store directly as well.

Keep the order confirmation and any reply that confirms the cancellation, and check that the charge is reversed on your card or bank statement.

To complain to Sushi Hub head office about a store, use the complaint option in the contact form on the Sushi Hub website: say whether the complaint is about customer service or a product, pick the state and then the store from the list, and give the date and time of your visit. The website and the stores' online platforms are run by Sushi Hub Holding Pty Ltd, whose head office is in Sydney; the full address is in the contact details at the top of this page. Describe what happened in a few plain sentences and attach the receipt and any photos.

Nothing has been reported about Sushi Hub here yet. Our research shows what typically goes wrong at takeaway sushi chains: online orders not ready at the chosen pick-up time, missing or wrong items, sushi that is not fresh or not kept cold enough, allergen and ingredient questions, and catering platters that do not match the order.

Picked up a platter that did not match what you ordered? Be the first to report it: your case opens the record for the next Sushi Hub customer ordering for a crowd.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Sushi Hub through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Sushi Hub can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.