Gelatissimo complaint?

Do you have a dispute or a bad customer experience with Gelatissimo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Gelatissimo can be reached by phone on (02) 8845 0100 and by email at info@gelatissimo.com.au. The contact page on the Gelatissimo website, linked in the contact details at the top of this page, sorts questions by topic, including cakes, cart hire and the loyalty program. Have the store, the date and time, the order number and the receipt or payment details ready.

Order or refund in dispute? Start your complaint here as well, and we push it out to Gelatissimo by email, social media and printed letters.

To complain to Gelatissimo head office, call (02) 8845 0100 or email info@gelatissimo.com.au and ask for the complaint to be logged with a reference number. Gelatissimo runs as a chain and franchise network, so name the store, the date and time and what went wrong, and say that you want head office to see the complaint as well as the store. Set out what you want: a refund, a replacement or a credit.

Same problem at more than one Gelatissimo store? Set it out through our complaint process: we help you write it in minutes for head office, with each store, date and receipt in one place.

For a Gelatissimo gelato cake or delivery order that was wrong, incomplete, melted or not ready, contact the store you ordered from and Gelatissimo head office as soon as you can, with the order number, the pick-up or delivery time and photos of what you received, and ask for a refund to the card you paid with. If you ordered through a separate delivery app, raise it in that app too, because that app took your payment.

Australian consumer guarantees cover food that is not of acceptable quality or not what you ordered, so ask for the remedy you want in plain terms. Keep the order confirmation and check your card statement for the refund.

Nothing has been reported about Gelatissimo here yet. Our research shows what typically goes wrong at gelato and dessert chains: gelato cakes that are wrong or not ready at pick-up, delivery orders that arrive melted or incomplete, allergen and dietary requests that are missed, loyalty points or gift card balances that do not appear, and uncertainty over whether the store or head office handles a complaint.

Cake not as ordered, or a delivery that arrived melted? Be the first to report it and open the record for the next Gelatissimo customer with the same order problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Gelatissimo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Gelatissimo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.