Subway complaint: Subway Mooresville Plaza Drive: wrong delivery order and rude manager

My delivery order was incorrect and lacking the item I ordered. This is the third time in a row. Took pictures and contacted the store. A young girl answered and was trying her best to help. The manager of the store in Mooresville, North Carolina on Plaza Drive abruptly took over the call. I have never been spoken to more rudely in my life by someone who is supposedly in a customer service role as a manager. I will never go to this location again. She said she has been with the company for over 32 years. She accuse me of wanting something for free. I said I just want what I paid for that’s all and we will even drive up to exchange. She said no you have to bring the whole order back completely. Stating that she would not accommodate anything for me. As I pressed on, she did agree to the 12 inch sub which I paid for already. She then continued to say that I was only trying to call to get something for free. I asked for the franchise owners info and she refused to provide it. Honestly.

To be specific about what went wrong, I paid for a 12 inch and only got a 6 inch. I asked for baked Lays got regular layers. I offered to return them and get exactly what I ordered and replace of it since I had already paid for it. But she v refused.

Do I want the manager spoken to about how she treated me? Yes, definitely. She has the worst customer service skills I have ever seen someone saying that they are a manager. The young girl who answered the phone to begin with was very sweet and I hope the manager didn’t blame my order on her because she apparently took an all over again telling his story she said Yep! Very unprofessional extremely rude I would love to see an episode of undercover boss for this location. This is the third time I’ve had trouble with orders here. It’s not that hard. It can be so confusing.