Subway complaint: Out of Bread for second time

I placed an order through the Subway app last night. I immediately received a call back from the Subway location stating that they were out of bread and unable to make my sandwiches. I was told that I would have to come in the store in order to process the refund. Although it was my first time purchasing through the app, it was not the first time that I had been to this location where I was told that they were out of bread. At various other times, they have been out of key sandwich ingredients. When I arrived to get my refund, they were making a sandwich for another customer. I was told that the bread they were using was hard and not fresh and that they didn’t want to serve it to customers. Either the employees did not want to make my sandwich or management is inept and cannot properly order sandwich ingredients. Either way, this location has serious problems. If I was the owner of this franchise, I would want to know how horrible it is.