Subway complaint: Order online issues

Name: Order online issues
Item: Subway
Rating: 1
Author: debbieLT

Open 1 Aug 2020 192 views Fast Food / Delivery

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Filed 1 Aug 2020 by debbieLT

On Saturdays When I try to order online or app, it says restaurant is closed or not taking online orders. I order online to receive discounts and the order is ready when I get there. Then I call and they say sorry app does work on weekends sometime, so I don’t receive the discount.
This usually happens around 6:30 PM every Saturday I yry to order

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Case details

Status: Open
Company: Subway
Filed: 1 Aug 2020
Rating: 1/5
Desired resolution: Fix the app or the online issues.
Problem: App shows restaurant closed on Saturday evenings
About: online ordering app

Progress

Filed
Company notified
Company replied
Resolved

1 Aug 2020 Complaint filed and published
1 Aug 2020 Message from Bizzy: we notified Subway about this complaint.

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