Subway complaint: Masks

Name: Masks
Item: Subway
Rating: 1
Author: Lspencer

Open 5 Aug 2020 185 views Fast Food / Delivery

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Filed 5 Aug 2020 by Lspencer

I am unable to wear a mask due to health issues. Upon entering the store i explained that to Jessica but she still refused to take my order. I told her that it was a violation but she still refused to help me. She was very rude and refused to give me the manager information.

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Case details

Status: Open
Company: Subway
Filed: 5 Aug 2020
Rating: 1/5
Desired resolution: Inform associates of what the state regulations are and work on customer service. She was very rude.
Problem: Order refused over medical mask exemption

Progress

Filed
Company notified
Company replied
Resolved

5 Aug 2020 Complaint filed and published
5 Aug 2020 Message from Bizzy: we notified Subway about this complaint.

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