Straight Talk complaint: Bad Customer Service

I’m a Straight Talk prepaid wireless customer, Ran upon a little bad luck and had to down grade my package from the 45.00$ unlimited plan to the 35.00$ unlimited talk and text with 3g of data. My high speed data is gone so I called Straight Talk and asked for a curitosy 1 or 2g of data until I get paid this no ext Friday November 1st. I spoke with a customer service representative and was told not possible then asked to speak to a supervisor, Yet again told not possible, asked for Corporate Office phone number and was then connected to Mark at the Corporate Office, again told not possible. When did Customer Service get to be so BAD??? I have to work 3 hours away from my children and my phone is how we communicate, via. Messenger. Why doesn’t Straight Talk look out for their customers in need of a little help?? Most other companies advertise theis Customer LOYALTY!!; And would have done it without a bit of a fuss.